NETFLORIST - NO SERVICE - WORST SERVICE EVER

I have placed an order last week for Monday the 2nd December delivery – MY MOTHER IN LAWS BIRTHDAY GIFTS. OBVIOUSLY, I had way too much confidence in Netflorist to pull this off. Monday 2nd December, I phoned at 10:00 to get the status on my order just to find out that my parcel was ready but not scheduled for delivery, BUT WE WILL SEND A COMP GIFT TO MAKE UP while you wait for the actual gift which will be delivered Tuesday morning. At 15:00 I phoned to follow up on my COMP Gift, just to find out that APPARENTLY THERE WAS A GLITCH IN NETFLORIST system, and the COMP gift was also not sent. THAT DIDN’T ****ING SURPRISED ME. Tuesday morning STILL ****ING NOTHING Tuesday afternoon STILL ****ING NOTHING. Every online communication and call I was told that one of our MANAGERS either WENDALL or LINDEN will call you ASAP. GUESS WHAT no one phoned me WHICH ALSO DID NOT SURPRISE me…… THE MANAGERS SERVICE IS OBVIOUSLY A REFLECTION OF THE BUSINESS SERVICES