Netflorist - No feedback or reply on wrong order delivered!!!!

Being the biggest distributor of flowers and gifts I'd think we'd get better service or even at least a response on email after 4 requests! Absolutely disgusted by the service I recently received from Netflorist. A dear colleague was unfortunately booked into hospital and Management wanted to send "Get Well" Flowers. There was 3 options available to choose from the bouquet we chose which varied between R600 - R1100. After choosing the Medium (Including Delivery) cost me R940.00, I ordered and paid and flowers were delivered at the hospital. To my disappointment and embarrassment, the patient send a thank you picture of flowers delivered. Absolutely astonished by how little the bouquet was I was sure this was not the correct flowers delivered. I mailed Netflorist the Friday to contact me, no response. The Monday after retuning to work I called to complain and had to "re-send" complaint to Rene Malan from Netflorist. After requesting ANOTHER (keep in mind the picture was taken and sent to Netflorist), she needed another picture to "count" the flowers. This having me to contact a sick person in hospital asking him for another picture. Embarrassed and disgusted already, I sent Rene another picture. She rep**** on how many flowers had to be in bouquet. 18 in total. After counting the actual "stems", it still resulted in def not being the correct bouquet and mailing her all requirements. After 4 follow up mails sent to Netflorist NO REPLY received as yet. Not only did this bouquet cost me almost R1000, it was the smallest bunch of flowers received by a very sick patient leaving a big Corporate company ashamed to deliver a small token of embarrassment flowers. This is not right and not fair from Netflorist. Not only was I overcharged clearly, the wrong bouquet was sent and no reply from Rene Malan from Netflorist. Absolutely disgusting how people are treated and no feedback given to customers. Very disappointing. I will def think twice before EVER considering Netflorist again.