Netflorist never again!!!

I placed an order online on 07/04/2018(saturday) for the same day delivery on the netflorist website. I made use of the zapper payment method which was deducted successfully. I then contacted the call centre as there was no order pending as was informed by Nomalizo to submit the proof of payment to her which I did and she confirmed she got my email. I then requested her to process the same order with my credit card details as I had requested a refund for the first payment. The credit card payment processed by her was successful and I was excited as I tracked my order timeously. Much to my surprise I get a call from my fiance (the receiver of the flowers) asking me what type of plant I had sent to her. I had ordered the cream rose elegance instead some stupid plant was delivered to her. I feel like taking this matter further as this has caused a massive blow between my partner and I all because of the incompetence of Netflorist and staff. I am extremely dissatisfied and upset and I wish never to deal with them again. I will take this matter further!