Netflorist? Never again!

I'm quite honestly not happy with the poor service received. The point of the flowers I ordered was to remember a particular date for an anniversary of death. It doesn't mean anything if delivered the day afterwards. No one called bk a second time to ask if there was another number to try. There were hours in which to do this. In the FAQS it says the vehicle will return later or will attempt to leave the flowers with a neighbour. The whole system is flawed. Couriers deliver all the time and you get to choose a block of 4 hours that are best. There was no option for this. I was called early in the day to say the person wasn't there. What happened in the 7 hours after that? And now the flowers are a day old. It also states that the colour chosen is not always available. Surely that should be told to the client so they can make an alternate choice? There was meaning in the yellow flowers requested. it's a disgrace that important dates and memories are not seen as necessary terms of service.