Netflorist must Fall!!!!

Bought my wife a gift and it was never delivered. I contacted them and Goodness informed me that my order would only delivered the following week. A whole week later! No explanations, nothing! Very unprofessional, given that I have supported them for so many years. I asked for a refund and was told it would take 10 working days! They did not hesitate to take my money in 3 to 5 seconds though. Pathetic service and they should be ashamed of themselves! They ruined a very special moment