Netflorist, more like Unreliable florist!!!

Some good, more bad! I've recently order a condolence gift for our MD and was nothing less than disappointed in the communication & customer service.

GOOD: Quality of the products and packaging are excellent.

BAD: We called Netflorist on Thursday 31-Oct to enquire if it would be possible to have a same say delivery (as atvertised), we were informed that it would be delivered the same day if we order before 10:00am, and we did do so....

After payment was made, I received the payment slip and noted that I've been charged a delivery fee for each items on my order. When I called the customer care, I was informed by Siyabonga (just doing his job, not pointing fingers towards him) that the mistake was made by me as I did not say repeat adress, I then mentioned to him that on the mobile there's no option for repeat adress. I sent him screenshots and I was informed that the account will be credited with the additional delivery fee charged. (I was not credited).

He advised that someday delivery will not be done as that depends on the product that is ordered. (We were advised when we called the first time, that we will have same say delivery regardless) He advised that the delivery times would only be the following day between 08:00 and 17:00 (The order was placed and same day delivery was requested as the memorial service was held the next morning)

When i received the whatsapp message from Netflorist it stated that delivery is between 08:00 and 20:00.

I have informed them that I do not want credit on my account as I will never use them again, I was told that they dont do refunds they can only credit the acount. (Forcing you to spend the money they wrongfully charged you for)

I will definitely not recommend Netflorist to anyone as my fist experience with them was complete disappointment..

Only same day service they give you a ear full of bull ****