Netflorist more like Neveruse-florist!

I ordered a Mother’s Day gift last week Tuesday online from Netflorist. Payment went through and delivery was scheduled for Friday last week. Waited for delivery on Friday and they didn’t come. I called them in total 6 times due to their ‘faulty’ line or they chose to hang up on me. Found out on Saturday before Mother’s Day they cancelled my order on their system as the gift wasn’t available. Left me high and dry before Mother’s Day! Asked for management to help so perhaps give me another gift or refund atleast, but alas, management had gone home early for the day leaving a lady to answer the phone who had no idea how to help me. She promised to have a manager call on the morning of Mother’s Day. I wasn’t surprised to receive NO call at all. As of today I haven’t received my money back nor an apology at the very least! Only communication has been a email with them asking me if it’s correct my order seems to be cancelled? Erm shouldn’t you be the ones to know Netflorist, you cancelled it and didn’t inform me? I’m so shocked at this ‘service’ and of course will never place another order with them.