Netflorist misleading service/product delivery

I truly wish I could give this company a minus rating! I placed an order with them in April (2018) and was promised to get 5000 eBucks with my order. End of April came - no eBucks, so I thought let's give it time till end May, end May - still no eBucks. I then emailed Netflorist and I got a response saying that the matter was escalated and would be resolved asap. After numerous emails where I asked for feedback (which in itself is poor service) I was told to follow with eBucks. I was dumbfounded by this reply! In response to the mail where I was told to follow up with eBucks, I sent the following reply: "I placed an order with your company, your company is partnered with eBucks - this is not a matter for a customer to run around and find out what is going on. If you are not in a position to assist me, please send me the details of your superior and I will take up the matter with them." After sending the above mentioned reply I have not received any feedback (even after sending another 2 or 3 emails to try and get some response) from Netflorist. Netflorist is not cheap and with such high prices one would expect to at least get a response to a complaint email!!! This company is definitely in my top 3 worst service delivery list! I will most definitely never make use of their services again and will discourage the use of this company to anyone considering using them.