Netflorist losing the plot

Very disappointed with Netflorist. My husband and I always used to use them as they were so reasonable, efficient and accurate with the orders that we made. The last couple of deliveries I have noticed have not been up to scratch. Deliveries are made late, or several days later, deliveries are smaller / not at all what I ordered and paid for, or even worse, the wrong deliveries are given to the wrong addresses. What is going on Netflorist, you going to lose a very loyal customer.