Netflorist Lockdown Disaster

Mother's Day turned into a disaster when my mom-in-law did not receive the flowers that I ordered and paid for on NetFlorist's website. I checked the website on Sunday afternoon 10 May and the order stated that it had been delivered to my Mom-in-law. She was adamant that it had not arrived. I immediately emailed a query - not response. I called the call centre where the agent called the florist which was meant to deliver - no answer. Agent said he would follow up and call me back. No call. I called again yesterday (18 May) when call centre agent said that the order had actually not been delivered - not apology -and would be delivered today (19 May). It was delivered but is an appalling example of a bouquet. For R660 you receive 3 lilies, 3 gerbenas and 5 daisies. A complete rip-off!