Netflorist late, lost and rude.

Hello.

I placed an order on the 9th that was scheduled for delivery by the 12th of May.

It's now the morning of the 15th and It still has not been delivered.

I called in this morning and I'm told it was due to the mothersday delays and the third party delivery company not working weekends.

At no point did I receive any information from netflorist on the delay. I HAD TO CALL IN.

I'm furious. This was intended as a going away gift for someone who has now left the country.

I want to know why my delivery was deprioritised and not delivered on time.

I have called into the call center 3 times this morning following up on my delivery. All 3 times I am told it was handed over late but no one can tell me why. I asked to speak to a manger and am tole one will call me back. No one has called back. I ask to be transferred to a manager. and I am tole that they are all in a meeting and there is NO ONE AT ALL that can assist here.

And I want to know what netflorist is doing to make this right since they failed to meet any kind of SLA with me on this. I feel I have wasted my money with netflorist and been treated like a second class customer. Netflorist says they have a 100 percent guarantee, if thats the case they need to make this right. now.