NETFLORIST LATE DELIVERY AND FAILURE TO REFUND IS YOUR MONEY AN DELIVERY SAFE NO!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I placed an order with netflorist and about two days before delivery I was notified that one item was not available at a cost of R 779.90, at this point I was not refunded and I had to place another order as it was for my 14th Wedding Anniversary. So the orders were delivered the one was delivered late. I had to contact Netflorist on numerious occasions to determine when I can expect my refund, I was told by Daisy it was refunded to my netflorist wallet, I was irrate as how can they do this I needed my money, I contacted them again and then received an email on the 10th February 2021 from Kurula Mangwani stating that my refund was successfully made to my card and I can expect to receive it in 1 - 3 days. Today on the 17th February 2021 I phoned them, being placed on hold so that they can try to get answers, then I eventually speak to Ayanda who kept on saying the system says it was processed, and the more I tell her it was not done the more but the system so I do not know what training is provided that Netflorist staff relay on a system, she then without notification transferred me to Kurula who also indicated that they system indicated, the more I explain that I have not received my refund the more they want to put me on hold. If Netflorist do this to a few clients wow this could really boost their bottom line. I am tired of Netflorist employees saying but the system says or putting me on hold to get "NO ANSWER" so latest update it has been send to the refund department.