netflorist just ruined that special day

this is very disappointing , i ordered birthday presents to be delivered on the 29th of October , and this is the date that net florist suggested on their system , and how come do they deliver before agreed date , on top of that they didn't deliver everything , the delivered partial order .they just ruined the mood of the receiver and the purpose of everything . they didn't even try to notify me that they delivering partial order and before agreed date ...when i make follow up they tell me that they don't know what happened. then who should know ? they not even willing to sort out their mess