Netflorist just can't get it right

Following my original complaint, the order was again not delivered on 4 August as promised. Instead, the delivery arrived on the morning of the 5th, when there was no-one to receive it. Consequently, after arranging telephonically with the delivery company that the receiver would be there at 12:00 on 5 August, they didn't arrive at 12:00 (the receiver had to make special arrangements to rush home to meet them as arranged). They eventually pitched up, unannounced again, at 18:00 that evening. The contents of the delivery was YET AGAIN not as described -- a blue cheese of some sort was delivered, not Fairview Camembert as indicated in Clyde's (the agent's) email and on the website.