Netflorist... its a NO from me.

Bieng a regular customer of NetFlorist, along with my family (some of which have placed orders from outside the country at my recommendation) and also recommending them to a number of people, i have recieved the worst service from them. Having placed an order and paid in full almost a month in advance, i called today to make sure that the delivery will take place tomorrow, as it was a gift for my boyfriends birthday on Sunday, only after my phonecall to confirm that all is in order with regards to delivery tomorrow, i received an email 20 minutes later stating that the product i ordered is out of stock, the day before delivery is to be made with no prior communication. I then requested my order be cancelled and my money be refunded in order to make last minute alternative plans to source a gift for sunday.I STILL did not recieve a reply regarding my refund and had to again follow up with the call centre, at which time i am informed that the refund department will be in contact with me, with no time frame given as to when they will make contact only that it should take between 5-7 working days. The service i recieved was truely disappointing and had i taken it on good faith that my order was to be delivered on the delivery date provided i would have never recieved anything. Netflorist has not been helpful at all with regards to their mistake and/or incompetence and have made no effort to even contact me with any reasoning whatsoever. I feel that enough time has been given from placement and payment of the order, to the delivery date ( 3 weeks +) to source me my product for my order or make alternative arrangements but i cannot accept bieng told they out of stock the day before delivery is to be made and i had to call them to find this information out and am now left to wait when the problem is with their poor planning and deplorable service.