Netflorist is Useless

Very disappointed. Ordered a gift on 10 November to be delivered on 11 November. Order said it will be delivered by 17:00 on 11 November. It was not. Tried phoning them just after 17:00 but no one is on duty after 17:00 - how the hell are you supposed to follow up on orders then?! Phoned this morning and apparently the 3rd party got there at 17:28 - not my problem. The gift will apparently get delivered today, 12 November - the day after this person's birthday. Ridiculous. Why make promises of dates on your website and orders when it clearly cannot be kept. Extremely disappointed.