Netflorist is the worst

Valentines day gift ordered in advance has not been delivered even after calling and confirming that all was in order when the agent gave me the exact information that I could see on the website. Status was 'in production' then 'delivery sheet' and back to 'in production' after 16h00. It was updated to an 'out for delivery' status at 19h36 at which point I had long since given up. No communication about postponed delivery. Will it even come tomorrow? What's the point now?! This is so disappointing, never again.