Netflorist is ruining special occasions for customers

Netflorist is really ruining special occasions for customers. We understand circumstances exist beyond human control, however, you can communicate timeously, substitute or stop advertising items that are not available and cannot be delivered on times promised. Orders are being delivered weeks later (I am still waiting for a delivery that had to be delivered for a 50th birthday present on the 23rd of June. Today at 16h00, my entire order was returned (replaced by a voucher) because Netflorist could not substitute a personalised towel for a non-personalised towel or any other item? You are letting us down at the time when your service is needed the most. So disappointing. And the auto-responses provide no solution. The reason I am taking to this platform: Netflorsit needs to do something about poor customer service. This has been going on for months. And your key message is Just be nice...so be nice to customers who you make promises to and who keep your business alive!