Netflorist is a ******* and no service

My friend and I placed orders for flowers on Monday to be delivered Thursday and another Friday. The Thursday delivery in JHB did not arrive even though a confirmation email was received saying the order is being delivered. We then received an email saying that they tried to contact us but no luck and have returned the order. Upon phoning them they said another story about the flowers being out of stock and they will send something else with chocolates to apologise. Till today nothing has been received and when we try to call them again and spoke to the Manager she had attitude and said that they are very busy and cannot deliver and she hung up. As for todays order, it was delivered incorrectly. The flowers ordered are not what was received. Why do you guys take the money knowing very well that you cannot honour everything you have confirmed. Furthermore, your service is **** and every person we speak to does not know what they are doing and rude. We demand our money back immediately. You are clearly running a **** !!! We are very very upset about this.