Netflorist is a bunch of ****!

Netflorist service is a bunch of ****. I made an order on the 12 May for delivery on the 13th, tracked the order the whole day... it stated the order was out for delivery at 12:18pm but the recipient did not receive any call or delivery and no follow up calls were made. Today being the 14th the intended recipient will be out of the country so I do not see how and to who the order will be made! Worst service ever!