Netflorist Incompetence

Good Day, I have had an incredibly negative experience in receiving my refund from Netflorist. I am a regular customer on this site and the level of inconvenience I have been subjected too is not acceptable. I placed an order for a birthday, which their system allowed me to do so. It is only when I followed up the next day was I informed that the system was not supposed to allow me to purchase. No one proactively informed me that there was an error on your system. I have subsequently been told I have to wait for your finance department to release the money back into my account which will take up to 10days. We are living through and pandemic and you can appreciate that customers need their money for essentials. The disregard I have been shown by Netflorist is absolutely unacceptable and incredibly unprofessional.