Netflorist - how to ruin a special occassion

I would give a lower review if possible, after placing an order for my daughters birthday a week ago, she is a student in another city far from home, and this was so important to us as a family to try make her day special today. I have been tracking the order all day and not seeing any progress. Finally phoned the call centre to hear they are having stock issues, and they do not know they have stock issues until the client phones in. So basically customer service is non-existent in Netflorist, everything relies on the customer tracking the order all day on the day of delivery. Ruined my daughters birthday in my opinion, the worst customer service I have ever received and I will never use this service again and do not recommend them to anyone. If you want to do something special for someone in your life, be prepared to have to track the order hour by hour on day of delivery or you will be disappointed due to out of stocks, rather use another service provider. Totally appalled that this is a multi-national with zero interest in customer service at all