Netflorist has left a bad taste in my mouth!!! Never again!!!

THE WORST EXPERIENCE EVER!!! I placed an order on the 1st November 2022 for delivery on the 2nd November 2022. From the time choosing the order and making a payment, there were no issues! Wednesday morning I track my order, it is still at the hub. I received no communication at all the enitre morning until I decide to call at 12:52 to check on my order. I was then told that the printing machine are not working, and that my order has been re-schedulled to the 4th November! Again. No communication was sent to me, meaning that if I didnt call in, I would have not known that my order is only going to be delivered two days after the expected date.

I plead with them to make a plan to deliver on the 2nd of November because the birthday was on the day. Netflorist said they will call me back after talking to the printing department. I only received a call back at 16:50, only to tell me that there is nothing they can do and that it is too late for delivery. Because we really wanted the gift I waiting till friday. Thursday afternoon I received an email confirming that delivery is scheduled for Friday. But, at that point I did not trust Netflorist communication. Again, on the 4th November, I had to make numerous calls to check my order since morning. I had to threaten Netflorist to only receive the order after 4pm. I am extremely dissapointed. I actually want my money back because this whole experience was stressful, it defeated the whole purpose of bringing a smile to someone's face. It was no longer a joyous experience!!!! I feel I have wasted my time and money! This was suppose to be a convenient service, but I should have went to Pick n Pay and picked out a beautiful bunch of flowers and bought slabs of chocolates! This experience has left a bitter taste in my mouth!!!!!!!