NETFLORIST FALSE ADVERTISING AND HORRIFIC CUSTOMER SERVICE

Most pathetic service!!!! On the 1st of May I placed an order for a special delivery on my Mom's birthday today the 5th of May. Mom received a confirmation sms from NetFlorist yesterday so you can only imagine her excitement knowing she will be receiving a birthday gift from me on her birthday.

After waiting the entire day and still no delivery I decided to call NetfFlorist to follow up on what time they will be delivering. Shocked to find out that they will NOT be delivering as they have no flowers available at the HUB?? How the hell does a florist open and advertise if they do not have any flowers???? Honestly could they not pick up a phone in the last 5 days to say that there is a problem, why would they send an sms and get my mom all excited if they knew they couldn't deliver. After spending an hour on the phone with the call center chap I asked to speak to the manager as this is completely unacceptable. And guess what, the manager named Cazley Manual tells him to tell me that she doesn't have the time to speak to me. I requested a second time, clearly stating that I am not impressed with her perception of what customer service is and still she refuses to speak to me. So in the end Mom is NOT receiving her birthday gift today and they cannot give a date to when this will happen. I could NOT speak to the manager as clearly Netflorist customers are not that important.. NETFLORIST YOUR FALSE ADVERTISING, HORRIFIC CUSTOMER SERVICE is not something you should be proud off. I would advise everyone to think twice before depending on Netflorist for their deliveries not to mention any Mothersday gifts on Sunday.