Netflorist failure to deliver after payment

I placed an order for a delivery on Valentines day. I received an order number. I was notified on an automated service by email that my delivery had left the building and was on its way. It never arrived. After three phone calls to the call centre,late on Saturday, I left a message for the manager to call me back and no response. I phoned again this morning 16th...spoke to Dudu at the call centre, left a message for manager to call back since they were all in meetings. It is 11.34 am and no one has called me back at all. I have a broken hearted little grand daughter who thinks I have forgotten her on valentines day and not one word from anyone at Netflorist. This is only the second time I have used them...and this!!! <br>