Netflorist Failure!!

<p>I pre-ordered flowers on 28 Dec to be delivered for my Mom's birthday on 30 Dec. I chose a country wide option and recieved confirmation of the order, and the amount was deducted from my account. The flowers were not delivered. I phoned the call centre this morning and was informed that the florist in that area (Richards Bay) is closed over the festive period and the earliest the flowers can be delivered is is mid January! Strangely my brother who lives in Ireland managed to get flowers to my Mom on the day. I am completely taken back and apalled by this experience. I also suggest Netflorist change the answering service - when someone is upset is does not help to have 'Harold' ask you if someone is in the dog box. I won't be using Netflorist again.</p>