Netflorist fails to deliver or respond to my emails

The worst service ever experienced. I had a gift to be delivered on the 6th December 2021 , today is the 18th December 2021 and still nothing has been delivered. I emailed multiple times and no response has been received regarding my delivery. It’s now two weeks since I placed my order and sent through multiple emails however no one has even responded. Customer service or the orders at netflorist email has not responded to date. The Lack of communication and poor service is shocking! Please can I have a refund!