Netflorist fails. AGAIN!!!!

How is it possible that a company who promises such AMAZING client service cannot confirm that an order with multiple items, placed days ago, will be delivered before 14:30? The Call Center staff are inept and unhelpful and of course all of the managers are in a meeting. You're also placed on hold for an absolute age and your order is not updated when you log in to your profile. The quality of the flowers is shocking and they're usually dead in a day or two. Their orchids arrive with rotten leaves and their roses are already drooping when they arrive. They need to take a leaf out of Yuppiechef's book. I placed an order this morning at about 08:00. It's on it's way WITH a guaranteed delivery time. Now all they have to do is deliver flowers and I'll be extremely happy.