Netflorist Failed to Deliver Valentines Gift

I ordered a gift on the 12th of February 2018 to be delivered on the 14th February in Pinelands. I provided accurate delivery address and instructions to deliver before 12 noon. On the website Order Tracking states that it is 'In Transit' and I received a notification to say it is being delivered. At the time I am writing this complaint it is 7pm and the gift has not arrived. They are unreachable over the phones and have provided no communication at all. This is a disgusting example of service and what happens when a business over extend itself. Netflorist has literally ruined the spirit of Valentines day for many customers and their significant others.