Netflorist failed me on a special occasion!

Order No *** - I ordered flowers from your call centre ***on the 15th April 10:30 to be delivered the same day in Irene Pretoria as promised. Delivery was not made and my wife received a call from your driver after 4pm that load shedding was the cause of non delivery and the flowers would be delivered the first thing on the morning of the 16th. <br> <br> Called your call centre again on the 16th around 9am to follow up and was told a new bouquet was being made up and will be delivered today.<br> <br> Called again at 13:15 as the delivery had still not been received. Was given the same \Your order is on route"as yesterday.<br> <br> Your service is pathetic! Yesterday was the day I wanted the flowers delivered as it was a special day for us but Netflorist failed!<br> <br> Won't be using your services again.<br> <br> Just get the order delivered already!<br> """