Netflorist fail!

I specifically registered on netflorist and I ordered a 12 lilac roses for my partner to be delivered on valentines day, they didn't make delivery on the 14th and then delivered the wrong items on the 15th, I immediately contacted them and I was advised that the wrong items would be collected and the correct ones delivered. On the 16th still the problem hadn't been corrected, I called them again and told them that I was requesting a refund due to this being two days past valentines day and that they still hadn't corrected their mistake. Today is the 18th and I had to call them again to find out what the progress of my refund is, and to my dismay my refund request hasn't even started because they still haven't made any effort to collect the wrong items that were delivered. I will never use netflorist ever again.