Netflorist duplicates your order or doesn't deliver at all

Good Day

If Netflorist doesn’t take your money and don’t deliver the goods, they take it twice and send you a duplicate order of personalised items

I will be logging this transaction at my bank as *****ulent and I want a full investigation done into this. How is this even possible!!!! Surely there are people managing your systems to prevent this

Having had a very bad experience twice in a row now, I can only think this is deliberate on the part of Netflorist to try and get more of people’s money while claiming system faults and errors

I expect an immediate refund and someone to come and collect the duplicate order

Guess what, when I log into my account to retrieve the duplicate order, the same thing that has been duplicated is still sitting there

Safe to say this was the very last time I have made use of your services! Attached to this mail are all previous mails related to this, photos, and bank statement copies