NETFLORIST - DOUBLE BILLED - SO HARD TO GET MY OWN MONEY BACK

A simple gift turns out to be so much of work. An order placed at 10.30am on Wednesday via the online app with Netflorist took a whole 15 minutes to go through and the worse part is they billed me twice. I notified them immediately via email because their phone numbers don't exist or either doesn't get answered. You would think such a big company would have enough agents to answer the phone. I have been sending emails back and forth for the last 2 days, getting a response every 10 hours or so and still am no way near of getting my money back. The order that was placed at 10.30am on Wednesday, was only delivered at 7.30pm, 9 hours later, after the intended recipient even left the address. I am really disappointed with this service, I have dealt with Netflorist a lot and never expected this. So hard to get my own money back.