SG
Shandray G
1 reviews | Active since Aug 2020
12 Sept 2020, 13:29
Netflorist - don’t value customer service- refunds not guaranteed
I have been awaiting my refund from Netflorist for more than 30 days now. They did refund but half the amount that I originally paid - they are ******* . I contacted the customer service and asked for a receipt- I see they only refunded half the amount. So disappointing that a huge company can cheat customers - if you don’t deliver stock to your principles . Don’t let the customers run after you- such ******** - how many people do you scan with your promised refunds and you send almost a third of the amount - *****s
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Shandray G's updateReviewer Update
14 Sept 2020, 20:13So today is 14 September, almost a month and I am still communicate with Netflorist , trying to make what what’s wrong to right.
Now they say they need a handling fee charge of R155. Why would you charge a handling fee i for an item that wasn’t delivered. Will they refund my delivery charge for my original items that were delivered.
I asked for a refund receipt which is still not emailed. The amount refunded was almost half . This is **************** .
Will they refund my international calls to them to try to get delivery done from 13 aug till 20 August . What about my emotional trauma and telephone calls made from international numbers. Is this reimbursed- as communicated on 23 aug , a full refund was promised. Now it’s a month and I am still emailing phoning to get this as communicated-
A handling fee was not communicated . As per email and telephone communications , a full refund was communicated.
Honour yourself at least.
Now they say they need a handling fee charge of R155. Why would you charge a handling fee i for an item that wasn’t delivered. Will they refund my delivery charge for my original items that were delivered.
I asked for a refund receipt which is still not emailed. The amount refunded was almost half . This is **************** .
Will they refund my international calls to them to try to get delivery done from 13 aug till 20 August . What about my emotional trauma and telephone calls made from international numbers. Is this reimbursed- as communicated on 23 aug , a full refund was promised. Now it’s a month and I am still emailing phoning to get this as communicated-
A handling fee was not communicated . As per email and telephone communications , a full refund was communicated.
Honour yourself at least.
SG
Shandray G's update14 Sept 2020, 20:13
Reviewer Update
So today is 14 September, almost a month and I am still communicate with Netflorist , trying to make what what’s wrong to right.
Now they say they need a handling fee charge of R155. Why would you charge a handling fee i for an item that wasn’t delivered. Will they refund my delivery charge for my original items that were delivered.
I asked for a refund receipt which is still not emailed. The amount refunded was almost half . This is **************** .
Will they refund my international calls to them to try to get delivery done from 13 aug till 20 August . What about my emotional trauma and telephone calls made from international numbers. Is this reimbursed- as communicated on 23 aug , a full refund was promised. Now it’s a month and I am still emailing phoning to get this as communicated-
A handling fee was not communicated . As per email and telephone communications , a full refund was communicated.
Honour yourself at least.
Now they say they need a handling fee charge of R155. Why would you charge a handling fee i for an item that wasn’t delivered. Will they refund my delivery charge for my original items that were delivered.
I asked for a refund receipt which is still not emailed. The amount refunded was almost half . This is **************** .
Will they refund my international calls to them to try to get delivery done from 13 aug till 20 August . What about my emotional trauma and telephone calls made from international numbers. Is this reimbursed- as communicated on 23 aug , a full refund was promised. Now it’s a month and I am still emailing phoning to get this as communicated-
A handling fee was not communicated . As per email and telephone communications , a full refund was communicated.
Honour yourself at least.