Netflorist Doesn't uphold its commitment

Netflorist is a sham. I am really disappointed with the service I received, I placed my order for a memorial service in which I wanted to deliver flowers. I placed the order a day in advance, they confirmed delivery will take place on the 2nd September 2020. When it was going onto 1 pm without delivery we called in and they guaranteed delivery before 5pm.

To my dismay no deliver of the flowers was done. Utterly in dismay I called there service centre with consultants that weren't willing to rectify the problem so I can have the flowers by 09h30 before I go for the memorial. I was placed on hold for quiet some time only to find out that they were not willing to accommodate, and have the flowers delivered by 09h30. This forced me to cancel request a refund and find a more efficient service delivery from a different flower delivery.

Should you wish to order flowers from Netflorist for an occasion I would suggest don't do it based on my experience.