Netflorist doesnt deliver on promises

Upon hearing the wonderful news that my friend is pregnant, <br> I decided that it would be great to use the Netflorist service<br> to send her a gift and flowers to say we want to send her <br> best wishes from Cape Town. <br> I placed the order online on 2/2/2016. The order was placed and<br> the money was paid. Thinking it is the same day order, I thought it<br> should be there soon. The next day, an email is sent to me by<br> Dalisizwe to state that they can no longer do my delivery because<br> they dont do that area. Then why accept my order and my payment? <br> Why not inform me right then and there? Or phone me immediately and<br> give me other alternatives? <br> Then Dalisizwe asked me in an email if I cant ask my friend to collect<br> the flowers in Bloemfontein. She is about to give birth and nevermind<br> the distance between Botshabelo and Bloem! <br> On 9/2/2016 I confirm with Monique at Netflorist Call Centre <br> that they can refund me. I provide her with my banking details as she asks.<br> To date I have not received a refund. It is the 16/2/2016 already and my friend has given birth.I called this morning and spoke to Kristen. Not only has the money not been refunded but they dont have record of<br> my banking details!<br>