Netflorist doesnt change

This is the first time that I have tried to use Netflorist for an order after their valentines day debacle almost three years ago. I thought that they could be given another chance. What a stupid mistake on my part. We ordered a set of 12 magnets that had the family pictures printed on them. It was to be a special christmas gift. We duly submitted the order, sized the pictures and awaited the finished product. We duly received the gift on 22 December 2020. It was really lovely until we found that Netflorist had duplicated the one picture and omitted another. We duly contacted their call centre and spoke to Lyle. He apologised for the error and told us it is too close to christmas to have the missing picture replaced and that it would happen early this week instead. We accepted this and duly presented 11 of the 12 magnets as the gift accompanied by an explanation of the last magnet. Today being the middle of the week and no longer early in the week, we contacted Netflorist again. Zandile informed us that they will have to redo the entire order and we must send back the 12 magnets received last week. This took a 45 minute phone call to have us told that they will deliver the entire set on the 5th January 2021 as it will be treated as a new order. They cannot collect only the one incorrectly printed magnet. I dont really understand this as it would work out to the same thing if they printed the one and the collected the duplicate magnet. The really poor part is there was negligence on their part and, a lack of any type of quality assurance. This has led to embarrassment on our side, frustrations aplenty , extra monetary expenditure in the form of phone calls and time. I will never make the mistake of using Netflorist again and I will actively discourage anyone else from doing the same. Perhaps I should be waiting to see if the mistake is rectified before publishing the article here as there may very well be another mistake......