Netflorist does NOT deserve the single star I was forced to rate them!

Going to start by saying that rating NO STAR should be an option, giving this company a single red start is a slap in my face, to be honest. Shocking service from Netflorist, service like I have not experienced in a long time. Spent a fortune on a gift for a relative's birthday, placed the order on their site two days prior. Selected the 15th for delivery, the site automatically changed it to the 16th after we had paid. Leave that there, the item has still not been delivered, today is the 7th day after the order was placed and 5 days after the relative's birthday. Call their call centre first before complaining publicly on Hellopeter, you may think? Done that, they don't answer and when they do, the person on the line is more asleep than a newborn. Speak to them via email, before complaining publicly? Done that, still waiting for a human to respond, only received the auto reply. Speak to them on their chatbot on their site? Done that, they typically reply at least 4 hours later and then have the audacity to send ME a message that due to no response from ME, the chat will be closed! Can I use profanity here? I sure need to use some. I totally overpaid for the goods I ordered, my guess 200% markup, but that's fine. They deliver, with a card, makes my relative feel special. But, no, they don't! Charge me a fortune for NOTHING. To all whom were planning on using this useless company to deliver something special to a loved one, rather buy the item yourself and call me, I will deliver it for you. I'm a stranger and I guarantee you my service will be 200% marked up on Netflorist! Pffffftttttttttt