Netflorist - does not deliver customer care excellence

They might do all the right stuff when it comes to digital but when it comes to their call center and human interaction their service is shocking. The call center agent is arrogant and is cannot help as he relies on a computer which tells him my order has been delivered. The problem is the order is 3 days late and wrong but he insists that it has been delivered and I should send an email to orders which I did. The only problem is that it is a computer-generated response that just refers me back to the call center. I am still waiting for a call from management, but the cycle continues between the call center and a computer.