Netflorist: Do NOT use their Services

I ordered a Valentine's Day gift for my son on the 8th of February for delivery on the 14th. My order was confirmed and on Valentine's Day we waited the entire day but, his gift was not delivered. We received a call from RAM Couriers informing us they could only deliver the next day. They updated the log stating we were unavailable for delivery, when we were home the entire day. I called Netflorist to complain and they did nothing. Today, I expected the delivery to happen first thing in the morning but, instead, they only delivered just before noon. I complained on social media yet, it seems so many complaints were logged yesterday that they do not care to respond to the individual. I am extremely disappointed with the service received and will definitely not be using them in future. I also do not think the company realises the impact of word-of-mouth as I will not recommend them to anyone.