NetFlorist DO NOT REFUND CLIENTS timeously

I ordered a gift that needed to be personalised on Thursday 6 February, when I called to confirm the personalisation I was informed that it could not be done so I cancelled the order within 30 minutes of processing it (both telephonically and in writing) and was informed my refund would reflect within 3-5 days. A week later I followed up and was told that PoP has been requested, a day later no PoP and NO REFUND. Lesson 1 - NetFlorist don't do personalised gifts. Lesson 2 - NetFlorist does not process refund timeously - maybe this will prompt them to actually process my refund over a week later!