Netflorist do not keep promises for Valentine’s day

11 February I ordered one of the Valentine’s combos from Netflorist. It was to be delivered on Valentine’s day 14 February. It is a very important day for the ladies and my girlfriend is extra sensitive about it.

Netflorist phoned my girlfriend 7:43am on 14 Feb. And unfortunately she was still fast asleep. They did not call me at all. I got the number from my girlfriend and I called the driver *** at 8:46am. She promised to deliver at about 11 am.

I got very busy but phoned the driver again at 17:11. She said that she is in Midrand and will try to go back. I also phoned Netflorist call centre 17:12 and spoke with Nelsie. She sounded as if she does not have the authorization to do anything

I went home and went to pick up my girlfriend for Valentine’s day dinner. However she started crying about the flowers and we canceled everything.

Does Netflorist not know that they have a responsibility towards their clients and how important it is for them to keep their word?

I send an email the morning of the 15th whereby I canceled the order. Someone called me later in the day and said that they want to deliver the flowers. But I do not want the flowers on the 15th.

They spoilt our whole Valentine’s day

Order number ***