Netflorist dissapointment

Super dissapointed, arranged a gift delivery for our gran turning 88! Order placed on Tuesday to be delivered on Friday and was all paid and in order!

No delivery notification received and upon checking the “track my order” option on site it was still out on delivery... this morning checked status again it said -“non delivery - action required”

No one called or notified me to say there is an issue... call centre agent after my online chat communication says the reason was “no one is home” .... strangely enough untrue for the following reasons. 1. It is an old age home so there is ALWAYS someone home. 2. They have deliver other parcels to our gran before so the order address etc was mot an issue 3. 24hour security guard on duty

Soooo lame excuse in my opinion!! Best of all... it os Saturday and i was informed that they cannot deliver over weekends.. and no ETA... so who knows when she will receive the gift.. and if the gift will survive a second round..

Super dissatisfied and disappointed.. will not use them again...