Netflorist disgusting service

<p>I am disgusted by the service provided by such a well known "high quality" company such as netflorist. This all began when I ordered what was supposed to be a special gift for my mother for mothers day. The delivery was scheduled for the Friday before mother's day however the delivery address which was changed on their side was not followed and my lovely surprise gift went to the wrong house. I understood the mishap and advised that it will be in order and I was promised a free box of chocolates. The delivery was scheduled then for redelivery on Sa****ay. I called my mother to confirm arrival which was supposed to be a surprise on the Friday but was unfortunately ruined as I had to inform her of the Sa****ay delivery. During this phone call it was revealed that the additional items I had paid for were not delivered. I was furious. I called in again for about the 5th time and was told it will be delivered by the Sunday. Sunday came and yet again nothing , you can imagine how disappointed I was. Yet again I was promised the delivery on Monday which did not happen. I then called in and informed the person which answered that I would like a refund as this is now ridiculous. I have been waiting for this refund around two weeks now. I have spent so much money on airtime to call in to rectify and I still have nothing . I am shocked at this horrible service. But most of all something that was to be a special surprise was ruined.</p>