NetFlorist Disgusting service

<p>I ordered a bouquet of flowers to be delivered to my sister in the UK for her 40th birthday through NetFlorist. I phoned them and they advised to do the delivery early as to avoid any disappointment. I did this and the order was meant to be delivered on Monday 21 November. The order was never delivered on the date confirmed and when I phoned them on Tuesday they gave some pathetic excuse that there was a problem on their website and that my flowers would be delivered on the Tuesday afternoon. No apologies or even trying to make me feel like my problem mattered - just "Oh well she will get the flowers today". </p> <p> </p> <p>So I phone my sister for her birthday on Tuesday evening and guess what - still no flowers delivered. I called NetFlorist again this morning to find out what is going on and all I get from them is we will try find out what happened and you can get a refund. Yes I want a refund but I also want the flowers that I ordered to be delivered !!!! My sister's birthday is over and done with and still no flowers from me. I find the service absolutely disgusting. No one apologises or tries to calm me down. I just get told they will come back to me later with an answer. I won't be suprised if I don't hear anything and that I will be the one to have to call back and try get answers.</p> <p> </p> <p>I am beyond disgusted with NetFlorist's service and their work ethic. I will NEVER be making use of their services again. I will rather find someone else who wants my business and who will do the delivery when promised.</p> <p> </p> <p>Thanks NetFlorist for ruining what should have been an amazing birthday for my sister !!!</p>