Netflorist - DISGUSTING LACK OF DELIVERY AND ABYSMAL PROBLEM HANDLING SKILLS

Netflorist is the worst online retailer I have ever dealt with. We paid R1300 to send flowers to our ill sister in the USA to cheer her up. We received a notification saying that she had signed for the flowers. She never ever received them. After numerous e-mails and phone calls from us we had to beg and plead for the matter to be resolved. We were promised on numerous occasions that the matter would be escalated and we would be contacted by a manager, this never happened! We eventually were called and promised that the flowers would be delivered on that specific day and promised a R150 credit to our account for the inconvenience caused. Needless to say AGAIN the flowers never arrived. We then had to threaten and demand a refund which was processed without a call from anyone to apologise and needless to say the R150 credit has never materialised either. What disgusting treatment of a customer. Our ill sister had to be bothered with us checking if the flowers had arrived and she never got the lovely surprise we had wanted to give her to cheer her up. Their tagline is JUST BE NICE>>>>>something Netflorist clearly is not!! Netflorist you suck. Not so much for the problems (which were bad enough) but for the ***ardly way in which you never took responsibility for your actions.