NetFlorist disappoints once again!

My husband ordered flowers from NetFlorist for the 1st of April 2021. It was supposed to be delivered to my work address before 3pm but didn't arrive. My husband called and asked that the delivery address now be changed to my home address, which they said they did and they informed the driver as well. Later at 5:15pm i received a call from the driver saying he's at my work address to deliver the flowers. I explained that we did an address change as i am not at work and with the next day being a public holiday i would not be able to pick up the flowers from there, etc. However he absolutely refused to deliver to my home address. I even told him about the message we received confirming our change of delivery address and that they said the driver was informed. He adamantly refused and said he was not informed and will not deliver! He went to the point of saying I should complain about the company because they have poor customer service and they treat their workers including him badly. I asked him to please reconsider and do his job and deliver my flowers which he outright refused to do. I am so disappointed in NetFlorist as a whole. I tried calling them for assistance so someone could tell the driver to deliver only to get through to a voice message that said their working hours are until 5:30pm so I missed them. It wasn't even 5:30pm as yet and they weren't available! Pathetic service once again from NetFlorist. So disappointing... and we paid for items which we never received. We expect a full refund as I never received my flowers from them. They have done this before a few years ago, taken money and only delivered half the items that should've been delivered! I don't know why we thought things may have been different this time around!