Netflorist disappoints 71 year old mother

I am totally digusted that the wrong flowers weresent to mum on Mothers Day see below what was paid for and see attached what was sent.

I want the flowers collected and replaced if you cant replace you may collect the wrong flowers and refund my money or else i will list my complaint on Hello Peter.

I am furious!Image

Image Im sure the ones in the vase is definitely not a lilac passion bouquet.

I expect a call and an explanation and collection and worst of all you have disappointed a 71 year old which is even more disgusting

Kind regards

Julie ***