Netflorist disappointment

I ordered a floral arrangement and a chocolate tower on 31/01/2021 to be delivered 01/02/2021. The floral arrangement was delivered 01/02/2021 but not the chocolate tower. I called 01/02/2021 and was advised it will be delivered 02/02/2021. On the 02/02/2021 I called in and no response given at 2:30pm still no delivery I call in and spoke to a lady and expressed my utter disappointment in the service and was offered a complimentary sorry chocolates and she will call back to advise on delivery status. An hour later still no response. I call in again (3rd) call and still no delivery at 3:45pm. On a call for 23 minutes and still no assistant. I tell the agent a different lady that if my order is not delivered before 4:45pm I want my order cancelled.She advised that they was a complimentary gift added on.....and they cannot ensure deliver will be done in time and if the person can wait for the driver! My delivery arrives and it was just my order. No complimentary gift no chocolates ...nothing. To think we pay for much to make a birthday special and delivery is already a day late and still **** too.