Netflorist disappointing delivery

I placed and paid for an order for delivery to my spouse’s work place in Pretoria for a surprise anniversary on 21 Jan 2020. On the day of the delivery, I realised my spouse took a half day the previous day to attend to some pressing issues. It being not peak time, I called Netflorist at 07h30 advising them to consider delivering before 1pm since my spouse would have left office. I made 3 more follow up calls whilst refreshing the tracker page which was showing the parcel in transit, at 09h30, 10h30 and 12h00 respectively to request for their consideration. Every time, the respondent said they are making a note. Only for them to call me at 14h00 that they cannot find my spouse at her workplace. Netflorist spoilt my day!!!!